Privacy Policy and GDPR Opt-in

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This page contains our Privacy Policy. If you have arrived here by navigating the pages of our website, simply refer to this page for information. If, however, you have clicked on a link in an email sent by us to arrive at this page, you are expressing your agreement to opt-in to be included in our list of recipients of information for the purposes of GDPR (i.e. The General Data Protection Regulation of the European Union). Please read our Privacy Policy below. Unless we receive information from you to the contrary as indicated in this Policy, your agreement with all provisions of the Policy is also expressed, and you will continue to be included in our mailing list as described above:

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Privacy Policy

 

Language Market (LML) treats the privacy of its members and web users very seriously and we take appropriate security measures to safeguard your privacy.

We collect personal information about our members, people who visit our website, attend our events or purchase services from us.

 

This Statement explains:

• Who we are and therefore who is collecting your personal data

• What personal data is being collected

• The legal basis upon which we collect personal data

• When personal data will be collected

• Use of cookies

• Security of personal data

• Why we collect personal data

• How we use personal data

• How long we will keep your personal data

• Sharing your personal data and links to other websites

• The rights of Data Subjects (i.e. those individuals whose data we collect)

 

Any questions regarding this Policy and our privacy practices or to request a copy of the data we hold please contact:

LML Data Controller on email info@languagemarket.com

 

We may change this Policy from time to time but we will notify you of any changes and will request that you confirm that these changes are acceptable when required to do so.

 

1. Who are we?

Language Market (“LML”) is a UK-based language and advisory services business.

Founded in 1992 with over 1,000 clients, both in the UK and internationally, we have been a pioneer within the industry.

 

Our objectives: 

• To provide value for our owner(s)/ shareholder(s)

• To act as a resource for clients in the United Kingdom or elsewhere whose interest is the high professional standards of communication and understanding

• To ensure the interests of our stakeholders are taken into account during the conduct of business by us

 

   2. What type of information is collected from you?

 

   The personal information we may collect includes, where applicable:

• your name

• telephone number

• address

• email address

• IP address

• information regarding what website pages are accessed and when

• gender

• interests

• education

• geographical location

• business/company name

• financial information such as debit or credit card details

 

   3.  The legal basis upon which we collect personal data 

LML processes your data when it is in our legitimate interests to do this and when these interests do not override your rights or we have consent to do so.

 

   4.  When personal data will be collected

We obtain information about you when you use our website; when you contact us about an order, event or training; or register to receive regular information from us.

 

   5. Use of 'cookies'

Like many other websites, we place a “cookie”, small pieces of information sent to your computer and stored on your hard drive, to allow us to recognise you when you return to the site. This helps us to improve our website and deliver a better more personalised service. This information does not identify you as an individual and is used only for tracking of site use.

If you do not wish to use “cookies” you may disable this option in your Internet browser settings. “Cookies” can also be removed easily from your computer.

 

   6. Security of Personal Data

All information that LML holds concerning you will be held and processed by LML strictly in accordance with the provisions of the General Data Protection Regulation (“GDPR”). Your personal information will be securely stored, for no longer than is necessary having regard to the reasons for which it was first collected, in our database, in the form of paper and electronic files. LML protects the privacy of your information using secure servers and locked cabinets within a secure office and can only be accessed by authorised personnel. Your data will all be stored within England.

 

   7. Why do we collect your personal data?

Such data is used by LML to administer our relationship with you and to provide you with information about our activities and for related purposes.

 

   8. How we will use your personal data

We may use your information to:

• provide and manage your access to our website;

• communicate with you about orders, our services, research and other activities;

• provide services you have requested;

• seek your views or comments on the services we provide;

• notify you of changes to our services;

• conduct in-house research and statistical analysis;

• allow you to participate in interactive features of our service, when you choose to do so;

• to communicate regarding additional services which you have requested and that may be of interest to you. These may include information, direct marketing about industry trends, event activities and training opportunities.

 

   9. How long we will keep your personal data

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. We review our retention periods for personal information on a regular basis.

 

   10. Sharing your personal data

Your information will not be passed to other organisations other than those involved in the administrative activities of our organisation.

 

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to the LML website‚ so we encourage you to read the privacy statements on any other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from LML’s website.

 

   11. The Rights of the Data Subject- i.e. those individuals whose data we collect

The GDPR provides the following rights for individuals:

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

• Rights related to automated decision making including profiling

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• The right to be informed about LML’s collection and use of personal data

This is covered in this privacy statement.

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• The right of access (Right to request the data we hold)

The General Data Protection Regulation (“GDPR”) grants you the right to a copy of any data concerning you that has been processed by us. This is referred to as a Subject Access Request. We will respond promptly and certainly within the one-month time frame laid down by the GDPR from the point of receiving the request and all the necessary information from you. The first request will be dealt with free of charge to yourself.

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• The right to rectification

Individuals are entitled to have personal data rectified if it is inaccurate or incomplete. We will respond to requests for rectification within one month of receipt of the request.

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please contact us.

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• The right to erasure (also known as the right to be forgotten)

You have a right to have your personal data erased and to prevent processing in specific circumstances:

   -   Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.

   -   Should you withdraw your consent to processing.

   -   Should you object to the processing and there is no overriding legitimate interest for us continuing the processing.

   -   Your personal data was unlawfully processed (i.e. otherwise in breach of the GDPR).

   -   Your personal data has to be erased in order to comply with a legal obligation.

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• The right to restrict (i.e. prevent) further processing of your data

You have the right to ‘block’ or suppress processing of your personal data. We will retain just enough information to ensure that the restriction is respected in the future.

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• The right to data portability

This right allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

The right to data portability only applies:

   -   to personal data an individual has provided to a controller;

   -   where the processing is based on the individual’s consent or for the performance of a contract; and

   -   when processing is carried out by automated means.

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• The right to object

Individuals have the right to object to:

   -   processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);

   -   direct marketing (including profiling); and

   -   processing for purposes of scientific/historical research and statistics

   -   Rights related to automated decision making including profiling

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• We do not use automated decision making or profiling.

 

   12. Invoking your rights

If you would like to invoke any of the above-mentioned rights or if you have any queries or concerns regarding this policy or our privacy practices, please contact the LML Data Controller as follows:

   -   By email at info@Languagemarket.com;

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   13. Review of this Policy

We keep this Policy under regular review. This Policy was last updated in October 2019.

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